Frequently Asked Questions

Yes. Most of our clients use insurance, and our team works with several major plans in New York, including Carelon, Cigna, and Aetna. Depending on the specific plan, this may include coverage connected to carriers such as EmblemHealth, HIP, GHI, NYSHIP / The Empire Plan, MVP, MetroPlus, Anthem, and Meritain. Coverage varies by clinician and plan, and we help verify benefits before you begin so you have a clearer sense of your options.

All therapy at Peace Love Wellness is 100% online through a secure, HIPAA-compliant platform. This allows us to serve clients anywhere in New York State and makes it easier to fit therapy into real life without the added burden of a commute.

Fit matters. You can read through our clinician profiles to see whether someone’s approach resonates with you. If you are not sure, that is completely okay. Reach out through our contact form, tell us a little about what you are looking for, and we will help guide the match based on fit, insurance, and availability.

Once you contact us, we review the information you share and help guide the next step. That may include helping you think through what kind of support you are looking for, which clinician may feel like the best fit, insurance or payment options, and current availability across the team.

An MHC-LP is a therapist who has completed graduate training and is practicing under the supervision of a licensed clinician while working toward full licensure. Working with an MHC-LP can still mean receiving high-quality, collaborative care, and it may also allow for sooner availability depending on current openings.

Individual therapy sessions are typically 45 or 60 minutes. Couples and relationship therapy sessions are commonly 45 minutes, depending on clinician and clinical needs.

Frequency depends on your needs, goals, and what kind of support makes the most sense clinically. Many clients begin weekly, and some shift to bi-weekly over time. Your clinician will collaborate with you on a pace that supports meaningful progress.

Yes. We offer relationship therapy for couples, partners, and polycules, including affirming support for ethically non-monogamous and poly relationships. We focus on communication, conflict patterns, trust, repair, and helping people understand the deeper cycles shaping the relationship.

Yes. Our practice is committed to affirming, inclusive care for LGBTQIA+ clients and relationships, including support that is identity-aware and respectful of complexity.

Yes. Therapy is confidential, with legal and ethical exceptions such as imminent risk of harm to self or others, suspected abuse or neglect of a child or vulnerable adult, and certain court orders. Your clinician will review confidentiality and its limits with you as part of the intake process.

We ask for at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. Your clinician will review the full policy with you before ongoing work begins.

Yes. Therapeutic fit matters. If something does not feel like the right fit, let us know and we will help facilitate a thoughtful transition whenever possible.

The first session is a chance to begin understanding what brings you to therapy, what feels most important right now, and what kind of support may be most helpful. You do not need to have everything prepared or explained perfectly.

No extensive preparation is required. It can help to think a little about what is bringing you in, what you hope may feel different, and any questions you have, but you do not need to arrive with everything figured out.

No. We provide psychotherapy and do not prescribe medication. If medication evaluation would be helpful, we can offer referrals for psychiatric care.